Shipping Policy

Effective Date: 1st January, 2024

Welcome to TalentGro Global Private Limited (“TalentGro Global”, “we”, “our”, or “us”).

This Shipping Policy outlines the terms and conditions for the delivery of our digital goods, online courses, and services offered through our website www.talentgroglobal.com. By accessing or purchasing any product or service from us, you agree to the terms detailed in this policy.

1. Scope of Services

TalentGro Global provides a range of digital-first career mentoring, educational, and experiential services. The offerings covered under this policy include:

  1. Resume Services
    • Professional Resume: Delivered as PDF and image files.
    • 6-in-1 Resume Optimization Package: Includes LinkedIn optimization, professional resume creation, and additional value-added services.
  2. Online Courses
    • Available through our Learning Management System (LMS), accessible via account creation or login.
  3. E-Books
    • Delivered via email as digital documents, either free or paid.
  4. Counselling Services
    • Career Counselling: Comprehensive sessions tailored to individual needs.
    • Psychological and Health Counselling: Personalized consultations to address psychological or health-related challenges.
  5. Internships
    • TalentGro Global offers internships across various industries, designed to provide practical experience and career exposure. Access to internships requires registration and payment of a nominal fee. Details about the available internships and enrollment process are shared upon registration.
  6. Workshops
    • TalentGro Global conducts workshops covering various professional and personal development topics. Some workshops are free, while others require payment of a nominal registration fee. Participants gain access to workshop materials, schedules, and resources upon successful registration.

All products and services are delivered digitally unless otherwise specified. No physical shipments are involved.

2. Delivery Areas

We exclusively serve customers located within India. Orders placed from outside India will not be processed.

3. Delivery Costs

  • Digital products and services are delivered free of additional shipping charges.
  • Pricing for all offerings is subject to change and will be communicated clearly during the purchase or registration process.

4. Delivery Timeframes

Delivery timelines vary depending on the nature of the product or service:

  1. Resume Services
    • Professional Resume: Delivered within 24–48 hours from payment confirmation.
    • 6-in-1 Resume Optimization Package: Timelines are discussed during the onboarding process.
  2. Online Courses
    • Free or paid courses are available instantly after account creation/login and payment confirmation.
  3. E-Books
    • Delivered via email within 24 hours of purchase confirmation.
  4. Counselling Services
    • Career Counselling: Scheduled sessions are completed within 2–3 weeks to allow for comprehensive analysis.
    • Psychological and Health Counselling: Delivered according to the booked slot.
  5. Internships
    • Details about the internship process, schedules, and onboarding materials are provided digitally within 48 hours after successful registration and payment.
  6. Workshops
    • Workshop access and materials are delivered digitally upon registration confirmation. For live workshops, schedules and login details are provided via email at least 24 hours prior to the event.

5. Handling and Processing

  • Orders for digital goods are processed immediately upon payment confirmation.
  • Internships and workshops involve an additional onboarding step, and details are shared within 48 hours of payment.

6. Access to Online Services

  • LMS Courses: Access is granted via account creation or login. Paid courses require successful payment confirmation.
  • Workshops: Registration grants access to workshop schedules, materials, and event links.
  • Internships: Participants will receive digital onboarding materials and guidance documents.

7. Refund and Cancellation Policy

At TalentGro Global, we are committed to ensuring customer satisfaction while maintaining transparency in our policies. Our 3-day refund policy applies to all eligible services and subscriptions, subject to the following terms:

  1. Refunds may be requested within 3 calendar days of the purchase or subscription date.
  2. Refunds are applicable only for unused or minimally consumed services. Significant usage of services (e.g., attending multiple sessions, accessing the majority of course content, or participating in workshops) disqualifies the request.
  3. Refunds are not available for:
    • Digital products once access has been granted (e.g., online courses, e-books, internships, or workshops).
    • Services terminated due to a violation of our Terms & Conditions.

In cases of technical issues or non-delivery of services, customers may contact our support team for resolution. Refund eligibility will be determined based on adherence to the terms outlined in our Refund Policy.

For payment-related issues, such as overcharged or failed transactions, please contact Razorpay’s support team directly at Razorpay Customer Support.

To know more about our detailed refund policy, please visit our Refund Policy page.

8. Order Tracking

As all products and services are delivered digitally, we do not provide tracking numbers. Customers will receive email notifications confirming the status of their orders, registrations, or enrollments.

9. Shipping Restrictions

  • TalentGro Global does not cater to customers outside India.
  • All digital products and services are delivered electronically and are not bound by geographical shipping constraints within India.

10. Customer Support

For any inquiries, issues, or further assistance, please contact us via:

Our support team operates Monday to Friday, 9:00 AM to 6:00 PM IST. We aim to respond to all inquiries within 24 hours on business days.

You can also visit our Contact Us page and raise your queries there.

11. Modifications to this Policy

TalentGro Global reserves the right to modify this Shipping Policy at any time to reflect changes in our offerings, operations, or legal requirements.

Customers are encouraged to review this page periodically to stay informed of our terms. Significant changes will be communicated via email or a notice on our website.


TalentGro Global is a premier provider of Career Counseling services, catering to Students, Parents, Job seekers, Schools, Educators, and Individuals experiencing mid-career crisis.

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