Refund Policy

Effective Date: 1st January, 2024

At TalentGro Global Private Limited (“TalentGro Global,” “we,” “our,” or “us”), we are dedicated to providing exceptional career consultation, educational, and professional development services.

Your satisfaction is our priority, and we are committed to addressing any genuine concerns you may have regarding refunds. Please read this Refund Policy carefully to understand the terms and conditions under which refunds are handled.

1. Refund Eligibility

TalentGro Global offers a 3-day refund policy for all eligible services and subscriptions. Refund requests must meet the following conditions:

1. The refund request must be initiated within 3 calendar days from the date of purchase or subscription.
2. Refunds are applicable only for unused or minimally consumed services. Significant usage of services (e.g., attending multiple sessions, accessing the majority of course content, or participating in workshops) disqualifies the request.
3. The request must align with the specific Terms & Conditions of the service purchased.

2. Non-Refundable Scenarios

Refunds are not available under the following circumstances:

1. Digital Products and Services: Once access has been granted for digital goods, such as online courses, internships, workshops, or e-books.
2. Violations of Terms & Conditions: If access is terminated due to a breach of TalentGro Global’s policies, no refund will be issued.
3. Partial Usage: Refunds will not be processed for partially consumed services or products, such as attending a portion of a course or workshop.
4. Payment Issues with Third Parties: Refunds for technical issues, such as overcharged payments or failed transactions, must be resolved directly with our payment gateway, Razorpay.

For Razorpay-related queries, visit their support portal at Razorpay Customer Support.

3. Refund Process

To request a refund, follow the steps below:

1. Initiate a Refund Request:
   • Email your refund request to talentgroglobal@gmail.com within 3 calendar days of the transaction.
   • Include the following details:
     • Your full name and registered email address.
     • Transaction ID or payment receipt.
     • Service or subscription purchased.
     • Reason for the refund request (with supporting evidence, if applicable).
2. Review and Verification:
   • Our support team will review your request and may contact you for additional information or clarification.
   • Refund eligibility will be assessed based on the usage of the service, adherence to terms, and supporting documentation.
3. Refund Processing:
   • If approved, refunds will be processed as either:
     • A refund to your original payment method.
     • A refund credit that can be used for future TalentGro Global services.
   • Refunds may take 7–14 business days to reflect in your account, depending on your bank or payment provider.

4. Abuse of Refund Policy

TalentGro Global reserves the right to deny refund requests in cases of:

1. Policy Abuse: Repeated refund requests for the same service or fraudulent attempts to claim refunds.
2. Excessive Usage: Consuming a significant portion of a service or subscription before requesting a refund.
3. Misrepresentation: Providing false or misleading information during the refund request process.

In such cases, TalentGro Global may:

• Deduct charges for the consumed portion of the service.
• Restrict the user’s access to future services.

5. Razorpay Payment Gateway

TalentGro Global uses Razorpay as its payment gateway for secure transactions. In case of issues such as:

• Payment deducted but not reflected.
• Overcharged payments or technical errors.
• Any other payment-related discrepancies.

Please contact Razorpay’s support team directly at Razorpay Customer Support. TalentGro Global is not liable for delays or errors caused by third-party payment systems.

6. General Terms and Conditions

1. Refunds will only be initiated for payments made through official TalentGro Global channels (website or authorized platforms).
2. Refund requests received beyond the 3-day refund window will not be considered.
3. TalentGro Global’s decision regarding refunds is final and binding.

7. Contact Us

For Refund Policy questions, concerns, or other inquiries, please contact us:

• Phone: +91 7986667827 OR +91 +91 9888877722
• Business Enquiries: Contact@talentgroglobal.com
• Refund Support: Talentgroglobal@gmail.com

You can also reach out to us via our Contact Us page.

At TalentGro Global, we value your trust and strive to provide the best possible experience with our services.

We appreciate your understanding of our refund policy, designed to ensure fairness and transparency for all parties involved.