Refund and Cancellation Policy

This Refund & Cancellation Policy (“Policy”) explains the circumstances in which customers may request a cancellation, refund, payment reversal or other applicable remedy for products, programmes and services purchased from TalentGro Global through its official websites, portals, applications, landing pages, subdomains or other authorised channels.

By completing a purchase from TalentGro Global, the customer acknowledges having had an opportunity to review this Policy before completing the transaction.

Unless a specific offering or written agreement provides otherwise, this Policy applies to paid offerings sold directly by TalentGro Global through its authorised channels, including:

• workshops;
• training programmes;
• courses;
• mentorship programmes;
• assessments;
• counselling services;
• events;
• certifications;
• digital products;
• downloadable resources;
• subscriptions;
• software or SaaS offerings;
• consulting or professional services;
• registrations; and
• other paid products or services offered by TalentGro Global.

This Policy may also apply to TalentGro Global brands, programmes, business units or subsidiaries where the relevant offering expressly incorporates this Policy.

Where another independent entity is the contracting party or payment recipient, its applicable terms may apply.

For ordinary voluntary cancellation or change-of-mind requests, TalentGro Global provides a standard refund-request window of:

72 continuous hours from the date and exact time at which the applicable payment transaction is successfully completed.

The 72-hour period means 72 continuous hours, not merely three calendar dates.

The refund window begins when the relevant payment is recorded as successfully completed by TalentGro Global's authorised payment processor.

TalentGro Global may use payment processors including Razorpay and other authorised providers.

Where technically available, the payment processor's successful transaction timestamp will be treated as the primary reference for calculating the refund window.

A customer may request a voluntary cancellation and refund within the standard 72-hour period.

The request must be submitted only through an official and authorised TalentGro Global communication, support or refund channel.

Requests made through unofficial, personal, unauthorised or unrelated communication channels may not be treated as valid refund requests.

Submission of a request does not automatically mean that a refund has been approved.

After the standard 72-hour period has expired, ordinary voluntary or change-of-mind refunds will generally not be available.

This includes situations where the customer:

• changes their mind;
• decides not to participate;
• experiences a personal scheduling conflict;
• chooses another product or service;
• fails to attend;
• chooses not to use an offering that remained available; or
• otherwise decides not to continue for personal reasons.

Where a refund is approved, the amount refunded may not necessarily equal the original gross amount paid.

Payments processed through Razorpay or another authorised payment provider may involve:

• payment gateway charges;
• transaction processing fees;
• merchant processing charges;
• platform charges;
• banking or transaction-related charges; and
• applicable GST or other taxes charged on such processing services.

Where these charges have already been incurred by TalentGro Global and are non-refundable or non-recoverable from the payment provider, they may be deducted from an approved refund.

TalentGro Global will not deduct a processing charge that was not actually incurred.

GST or other taxes charged on the underlying TalentGro Global product or service are different from taxes charged on payment-processing services.

Such taxes will be handled in accordance with applicable tax requirements.

Where a refund is approved, the refundable amount may be calculated as:

Original eligible payment amount

minus, where applicable:

• Razorpay processing charges;
• other payment gateway charges;
• merchant transaction fees;
• payment platform charges;
• transaction-specific banking charges;
• GST or taxes charged on payment-processing fees;
• other direct third-party transaction costs that have actually been incurred and are not recoverable by TalentGro Global; and
• the value of services already provided, where applicable.

Only identifiable charges that have actually been incurred by TalentGro Global may be deducted.

If a payment processor refunds or reverses any processing charge to TalentGro Global, that recovered amount will not be treated as a non-refundable transaction cost.

GST or other taxes relating to the underlying TalentGro Global product or service will be handled separately in accordance with applicable tax requirements.

Failed-payment cases are treated separately from ordinary refund requests.

Where payment is debited but the transaction is not successfully completed, applicable banking, payment processor or reversal procedures may apply.

Where a genuine duplicate payment is identified for the same transaction, the duplicate payment may be corrected or refunded separately from the standard 72-hour voluntary refund rule.

Where the amount charged differs from the amount properly payable for the confirmed transaction, the matter will be treated as a payment discrepancy.

If TalentGro Global cancels an offering and does not provide the purchased service, TalentGro Global may provide an appropriate remedy such as:

• refund;
• rescheduling;
• transfer to another batch;
• credit toward another offering; or
• substitute service.

TalentGro Global may reschedule a programme, workshop, session or event due to operational, technical, institutional, regulatory, safety-related or other reasonable circumstances.

Customers may be offered participation on the revised date or another appropriate alternative.

Failure to attend a scheduled programme, workshop, counselling session, event or other time-specific service does not by itself create a refund entitlement.

Where the service was made available as agreed and the customer voluntarily failed to attend, the payment will ordinarily remain non-refundable after expiry of the applicable refund period.

Where a programme, course, workshop or service has already commenced, any refund may take into account:

• the timing of the request;
• whether the refund window remains open; and
• the extent of the service already delivered.

Amounts attributable to services already provided may be retained where applicable.

Where a service has been fully performed and delivered, ordinary voluntary refunds will generally not be available.

Digital products may include:

• downloadable documents;
• templates;
• guides;
• reports;
• e-books;
• worksheets;
• recordings;
• presentations;
• toolkits;
• research material;
• learning resources;
• software files; and
• other electronically supplied assets.

Downloaded Digital Assets

Where payment has been made specifically for a downloadable digital asset and that asset has been successfully downloaded or otherwise delivered to the customer:

ordinary voluntary refunds will no longer be available, even if the download or delivery occurs within the standard 72-hour period.

A failed, corrupted or incomplete delivery will not be treated as successful delivery.

TalentGro Global may provide paid assessments, including:

• psychometric assessments;
• aptitude assessments;
• behavioural assessments;
• personality assessments;
• career assessments;
• competence assessments;
• skill assessments;
• employability assessments; and
• other assessment-based products.

Before Completion

Where the assessment has not been completed and the final report has not been generated, the refund request may be considered under the standard 72-hour policy.

Once the Assessment Is Completed and Final Report Is Generated

Where both of the following conditions have occurred — (1) the customer has completed the assessment; and (2) the final assessment report has been generated by the system — the assessment service will be considered completed and delivered.

Accordingly: No ordinary voluntary refund will be provided once both the assessment has been completed and the final report has been generated, even if this occurs within the standard 72-hour period.

Starting an assessment alone does not automatically make the purchase non-refundable. For this condition to apply: Assessment Completed + Final Report Generated.

For internship programmes, the registration fee may be refunded only where both of the following are true:

1. the refund request is submitted within the standard 72-hour window from successful payment; and
2. the internship offer letter has not yet been issued to the customer.

Offer letters are ordinarily issued within 48 hours of successful payment of the internship registration fee.

An offer letter is a consumable legal document prepared specifically for the customer. Once the offer letter has been issued, the registration fee becomes non-refundable — even if the standard 72-hour period has not yet expired.

Where a service is specifically customised or prepared for a customer or institution, refund eligibility may depend on the extent of work already completed.

Such services may include:

• personalised reports;
• customised consulting;
• bespoke training;
• individual counselling;
• customised assessments;
• programme design;
• research; and
• curriculum development.

Where TalentGro Global enters into a separate written agreement with a university, college, school, company, government body, NGO, institution, partner organisation or other business customer, the refund, cancellation, payment and termination terms contained in that agreement will ordinarily govern that relationship.

Cancellation of future subscription renewals and refund of an already completed payment are separate matters.

Cancelling future renewal does not automatically create a refund entitlement for a payment already processed.

Purchasing through a discount, promotional code, scholarship, campaign offer, referral code, bundle or other promotional price does not automatically change the standard refund policy unless expressly stated otherwise.

Partial attendance or partial use does not automatically entitle a customer to a proportional refund.

This may include:

• attending only some sessions;
• accessing only part of a course;
• not using all available sessions; or
• voluntarily discontinuing participation.

Unless expressly guaranteed in writing, payment does not guarantee a particular:

• academic result;
• employment outcome;
• salary;
• admission;
• business result;
• examination result;
• placement;
• career result; or
• personal-development result.

Subjective dissatisfaction with an outcome does not by itself create an automatic refund entitlement.

Where TalentGro Global is the contracting entity and payment recipient, this Policy will ordinarily apply.

Where another organisation independently receives payment, that organisation's applicable terms may apply.

Refund requests will only be recognised when submitted through an official and authorised TalentGro Global channel designated for customer support, refunds, grievance handling or transaction-related communication.

Customers must use the communication or support channels published by TalentGro Global on its official website, portal, application, transaction communication, support page, or other authorised platform.

TalentGro Global is not responsible for refund requests sent only through:

• personal contact details of employees, trainers or mentors;
• unofficial social-media accounts;
• unauthorised messaging channels;
• third-party individuals;
• informal verbal communication; or
• any channel not designated by TalentGro Global for such requests.

The refund request will be considered submitted when it is received through a valid authorised channel.

Our official refund and support channel is: [email protected] (please include your registered email address, order ID, programme name, and reason for the request).

The 72-hour period refers only to the time available to submit an eligible refund request.

It does not mean that an approved refund will be credited within 72 hours.

Actual refund processing time may depend on the relevant payment processor, bank, payment network or payment method. Where a refund is approved, TalentGro Global will ordinarily initiate it within 5–7 business days, and the credit may take a further 5–10 business days to reflect, depending on your bank or payment provider.

Refunds will ordinarily be processed to the original payment method wherever reasonably possible.

TalentGro Global may provide relevant transaction, consent, payment and service-delivery records when responding to a payment dispute or chargeback.

If you are unsatisfied with a service, please contact our support team before initiating a chargeback with your bank — we are committed to resolving legitimate concerns promptly.

TalentGro Global may investigate requests involving reasonable evidence of:

• fraud;
• identity misuse;
• duplicate refund claims;
• manipulation of payment processes; or
• fraudulent payment disputes.

Where payment for an offering used by a minor is made by a parent, guardian, institution or another authorised person, TalentGro Global may require the legally responsible purchaser to submit or confirm the refund request.

Reasonable changes to trainers, mentors, timetable, venue, delivery method, content sequence or operational arrangements do not automatically create a refund entitlement.

Where circumstances beyond TalentGro Global's reasonable control affect delivery, TalentGro Global may provide:

• rescheduling;
• replacement delivery;
• credit;
• online delivery; or
• another appropriate remedy.

The version of this Policy made available to the customer at or before the transaction will ordinarily apply to that transaction.

TalentGro Global may update this Policy from time to time to reflect operational changes, product changes, payment requirements or changes in applicable law.

Certain offerings may contain specific refund or cancellation terms.

Where applicable, such terms should be read together with this Policy.

Where there is a conflict between this Policy, product-specific terms or a separately executed agreement, the terms applicable to the relevant transaction will govern, subject to applicable law.

TalentGro Global's standard commercial policy provides a 72-hour voluntary refund-request window from successful payment.

All transactions remain subject to applicable:

• consumer-protection laws;
• e-commerce requirements;
• payment and banking regulations;
• taxation laws;
• contractual requirements;
• digital-commerce rules;
• statutory cancellation or withdrawal rights; and
• other mandatory legal requirements

in India or any other jurisdiction applicable to the transaction.

Nothing in this Policy is intended to waive, exclude, restrict or override any right or remedy that cannot legally be excluded or restricted.

Where a provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent required.

This section applies throughout the Policy.

For refund, cancellation, payment or grievance-related matters, customers should use the official communication and support channels published by TalentGro Global on its authorised website, portal, application or transaction communication.

Only requests received through such authorised channels will be treated as formally submitted to TalentGro Global.

• Email: [email protected]
• Phone: +91 98888 77722
• Hours: Monday–Friday 9:00 AM–6:00 PM IST; Saturday–Sunday 10:30 AM–2:00 PM IST

Grievance Officer

Name: Rishabh Chauhan
Email: [email protected]
Address: TalentGro Global Private Limited, Mohali, Punjab, India — 160062

This Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of competent courts in Mohali, Punjab, India.

• Standard Refund Window: 72 continuous hours from successful payment.
• Assessments: Once the assessment has been completed and the final report has been generated, ordinary voluntary refunds are no longer available.
• Paid Downloadable Assets: Once the purchased digital asset has been successfully downloaded or otherwise delivered, ordinary voluntary refunds are no longer available.
• Internship Registration Fee: Refundable only within the standard 72-hour window and only before the offer letter has been issued. Once the offer letter is issued, no refund is available.
• Processing Charges: Non-recoverable payment gateway charges, including applicable GST or taxes on those charges, may be deducted from an approved refund.
• Valid Request Channel: A refund request must be submitted through an official and authorised TalentGro Global channel.
• After 72 Hours: Ordinary voluntary and change-of-mind refunds are generally not available.
• Applicable Law: Section 37 applies throughout this Policy.